cg777 Privacy
Policy

This Privacy Policy ("Policy") describes how cg777 ("we", "us", "our", "the Platform") collects, processes, stores, and shares personal information relating to individuals ("you", "your", "the Player") who access or use the cg777 platform, including all website features, mobile-optimised interfaces, live chat support, and any associated services offered at https://cg777.io.

This Policy applies to all registered and unregistered visitors to cg777.io, including players located in Bangladesh and any other jurisdiction from which the platform is accessible. It covers all personal data processed in connection with account registration, gameplay, deposits, withdrawals, customer support interactions, and marketing communications.

This Policy should be read alongside the cg777 Terms & Conditions and Responsible Gaming Policy, both of which are incorporated by reference. In the event of any conflict between this Policy and a more specific data-handling notice provided at the point of collection, the more specific notice shall take precedence.

cg777 is committed to handling personal data responsibly, transparently, and in accordance with applicable data protection principles. We collect only what we genuinely need, retain it only for as long as necessary, and protect it with appropriate technical and organisational safeguards.

For the purposes of this Privacy Policy, cg777 acts as the data controller in respect of personal data collected from players. As data controller, cg777 determines the purposes for which personal data is processed and the means by which that processing is carried out.

All data-related enquiries, access requests, correction requests, and deletion requests should be directed to the cg777 data privacy team using the contact details set out in Section 16 of this Policy. We aim to acknowledge all data requests within three (3) business days and to resolve them within thirty (30) calendar days of receipt.

cg777 collects personal data through several channels, including direct input from the player, automated collection during platform use, and from third-party service providers. The categories of personal data we collect are outlined below.

3.1 Registration & Account Data

When you create a cg777 account, we collect your full legal name, date of birth, email address, mobile phone number, preferred username, and a password of your choosing. This information is required to create and maintain your account and to verify your eligibility to use the platform (including age verification to confirm you are 21 years of age or older).

3.2 Identity Verification (KYC) Data

To comply with applicable anti-money-laundering and fraud prevention requirements, cg777 may request identity verification documents at any stage of the account lifecycle. These may include a government-issued photo ID (such as a National ID Card or passport), proof of address, and — for large transactions — source-of-funds documentation. KYC data is processed by cg777 and by our trusted third-party verification partner under strict confidentiality obligations.

3.3 Financial & Transaction Data

We collect details of all deposits and withdrawals made through your cg777 account, including the payment method used (bKash, Nagad, Rocket, Upay, Visa, Mastercard, Dutch-Bangla Bank, or BRAC Bank), transaction reference numbers, amounts, timestamps, and — where applicable — partial payment account identifiers. Full payment credentials (such as full card numbers or mobile banking PINs) are never stored by cg777; they are processed exclusively by our PCI-compliant payment partners.

3.4 Gameplay & Betting Activity Data

cg777 records all gaming and betting activity conducted through your account, including game sessions, wager amounts, game outcomes, bonus usage, and sports bet placements. This data is used for account management, dispute resolution, responsible gaming monitoring, and regulatory compliance.

3.5 Device & Technical Data

When you access cg777.io, we automatically collect certain technical information including your IP address, browser type and version, operating system, device identifiers, screen resolution, referring URL, and pages visited. This data is used for security monitoring, fraud prevention, platform performance optimisation, and analytics.

3.6 Communications Data

We retain records of communications between you and cg777, including live chat transcripts, email correspondence, and any information you voluntarily provide when contacting our support team. These records are used for quality assurance, dispute resolution, and staff training purposes.

cg777 processes personal data on one or more of the following legal bases, depending on the nature and purpose of the processing activity:

• Contractual Necessity: Processing is necessary to perform the contract between you and cg777 — specifically, to create and maintain your account, process deposits and withdrawals, and deliver gaming services.
• Legal Obligation: Processing is necessary to comply with applicable legal obligations, including anti-money-laundering requirements, age verification, and fraud prevention duties.
• Legitimate Interests: Processing is necessary for cg777's legitimate business interests, including platform security, fraud detection, responsible gaming monitoring, service improvement, and analytics — where those interests are not overridden by your privacy rights.
• Consent: Where processing is based on your consent — for example, for marketing communications — you may withdraw that consent at any time without affecting the lawfulness of processing carried out prior to withdrawal. See Section 12 for further details.

cg777 uses the personal data it collects for the following specific purposes:

• Creating, verifying, and maintaining your cg777 account and ensuring its security.
• Processing deposit and withdrawal transactions via your chosen payment method.
• Conducting identity verification and age checks to confirm your eligibility to use the platform.
• Complying with anti-money-laundering and counter-terrorism-financing obligations, including transaction monitoring and suspicious activity reporting.
• Detecting and investigating fraud, collusion, bonus abuse, and other prohibited conduct as defined in the cg777 Terms & Conditions.
• Providing and improving the cg777 customer support service, including resolving complaints and disputes.
• Monitoring gameplay for responsible gaming indicators and applying protective measures where appropriate.
• Sending you transactional communications related to your account (e.g., deposit confirmations, withdrawal notifications, security alerts).
• Sending you promotional communications where you have opted in to receive them (see Section 12).
• Conducting internal analytics to understand platform usage patterns and improve the cg777 user experience.
• Enforcing the cg777 Terms & Conditions and this Privacy Policy.

cg777 does not sell, rent, or trade your personal data to third parties for their own marketing purposes. We share personal data only in the limited circumstances described below, and always subject to appropriate data protection safeguards:

• Payment Processors: We share necessary transaction data with our payment partners — including bKash, Nagad, Rocket, Upay, Visa, Mastercard, Dutch-Bangla Bank, and BRAC Bank — to process your deposits and withdrawals. These providers process your payment data as independent controllers under their own privacy policies.
• KYC & Identity Verification Partners: We share identity documents and registration data with our trusted KYC verification partner to conduct age and identity checks. This partner is bound by strict confidentiality obligations and may process data only for the purposes of identity verification.
• Game Studios & Software Providers: Game providers such as Pragmatic Play, Evolution Gaming, Microgaming, NetEnt, Ezugi, Spribe, and Habanero may receive limited technical identifiers (such as a pseudonymous player ID) to deliver game content and record game outcomes. These providers do not receive your full personal profile.
• Legal & Regulatory Authorities: We may disclose personal data to law enforcement agencies, financial intelligence units, or other regulatory bodies where we are legally required to do so, or where we have a good-faith belief that disclosure is necessary to prevent fraud, money laundering, or other criminal activity.
• Business Transfers: In the event of a merger, acquisition, or sale of all or a material part of cg777's business assets, personal data held by cg777 may be transferred to the acquiring entity as part of that transaction. We will notify affected players prior to any such transfer and before their data becomes subject to a different privacy policy.

cg777 operates primarily in the Bangladesh market, and the majority of data processing activities take place within our secure hosting infrastructure. However, some of our third-party service providers — including game studios and technical platform partners — may process data in jurisdictions outside Bangladesh.

Where personal data is transferred internationally, cg777 takes appropriate steps to ensure that the receiving party provides an adequate level of data protection, including through the use of contractual safeguards, data processing agreements, and equivalent technical security measures.

By using the cg777 platform, you acknowledge that your personal data may be transferred to and processed in countries other than Bangladesh as described above, subject always to the protections outlined in this Policy.

cg777 retains personal data only for as long as is necessary to fulfil the purposes for which it was collected, or as required by applicable legal or regulatory obligations. Our standard retention periods are as follows:

Following the expiry of the applicable retention period, personal data is securely deleted or anonymised so that it can no longer be attributed to an identifiable individual. Anonymised or aggregated data may be retained indefinitely for analytics and platform improvement purposes.

cg777 takes the security of your personal data seriously. We implement a range of technical and organisational measures designed to protect your information against unauthorised access, accidental loss, disclosure, destruction, or alteration. These measures include:

• SSL/TLS Encryption: All data transmitted between your browser or device and cg777.io is encrypted using industry-standard SSL/TLS protocols, ensuring that your personal and financial information cannot be intercepted in transit.
• Secure Data Storage: Personal data is stored in access-controlled, encrypted databases hosted in secure data centre environments with physical and logical access restrictions.
• Access Controls: Access to personal data within cg777's internal systems is restricted to authorised personnel on a strict need-to-know basis. All internal data access is logged and subject to regular audit.
• Two-Factor Authentication: cg777 supports and encourages two-factor authentication (2FA) on player accounts, providing an additional layer of security against unauthorised logins.
• Regular Security Reviews: Our platform and infrastructure undergo regular security assessments, penetration testing, and vulnerability scans to identify and remediate potential weaknesses.
• Incident Response: In the event of a confirmed personal data breach that poses a risk to affected individuals, cg777 will notify the relevant parties in a timely manner and take all reasonable steps to contain and remediate the breach.

cg777 uses cookies and similar tracking technologies to provide a functional, personalised, and secure platform experience. A cookie is a small text file placed on your device by a website you visit. The cookies used on cg777.io fall into the following categories:

• Strictly Necessary Cookies: These cookies are essential for the basic operation of the platform, including maintaining your login session, storing your account preferences, and enabling secure page navigation. The platform cannot function correctly without these cookies, and they cannot be disabled.
• Functional Cookies: These cookies remember your preferences — such as your preferred language, display settings, and last-visited game categories — so that the platform delivers a more personalised experience on return visits.
• Analytics Cookies: We use analytics tools to collect aggregated, anonymised data about how players interact with cg777.io, including which pages are most visited, how long sessions last, and which features are used most frequently. This data informs platform improvements and does not identify individual users.
• Security Cookies: These cookies support our fraud detection and account security systems, helping to identify unusual login patterns or suspicious activity that may indicate unauthorised account access.

You may manage your cookie preferences through your browser settings at any time. Please note that disabling non-essential cookies will not affect your ability to access the core cg777 gaming experience, though some personalisation features may be reduced.

cg777 respects your rights in relation to the personal data we hold about you. You may exercise any of the following rights at any time by contacting our data privacy team using the details in Section 16:

• Right of Access: You have the right to request a copy of all personal data that cg777 holds about you, together with information about how and why it is being processed.
• Right to Rectification: If any personal data we hold about you is inaccurate or incomplete, you have the right to request that it be corrected or updated without undue delay.
• Right to Erasure ("Right to Be Forgotten"): You may request that cg777 delete your personal data in certain circumstances — for example, where the data is no longer necessary for the purpose for which it was collected, or where you withdraw consent and there is no other legal basis for processing. Please note that we may be unable to fully comply with an erasure request where retention is required by law (e.g., anti-money-laundering obligations).
• Right to Restrict Processing: In certain circumstances, you may request that cg777 restrict the processing of your personal data while a dispute or query is being resolved, rather than deleting it outright.
• Right to Data Portability: Where processing is based on your consent or on contractual necessity and is carried out by automated means, you have the right to receive your personal data in a structured, commonly used, machine-readable format.
• Right to Object: You have the right to object to processing based on legitimate interests, including profiling for marketing purposes. Where you object to direct marketing, cg777 will cease processing your data for that purpose immediately.
• Right to Withdraw Consent: Where processing is based on your consent, you may withdraw that consent at any time. Withdrawal of consent does not affect the lawfulness of processing carried out before the withdrawal.

cg777 will respond to all rights requests within thirty (30) calendar days of receipt. In complex cases, this period may be extended by a further two months, in which case we will notify you of the extension and the reasons for it.

cg777 may send you promotional communications — including bonus offers, tournament announcements, seasonal promotions (such as Eid, Pohela Boishakh, or BPL season offers), and platform news — via email, SMS, or WhatsApp, but only where you have explicitly opted in to receive such communications during the registration process or at a later date through your account settings.

You may opt out of marketing communications at any time by:

• Clicking the "Unsubscribe" link included in any marketing email from cg777.
• Updating your communication preferences in the Notifications section of your cg777 account settings.
• Contacting our support team at [email protected] and requesting removal from all marketing lists.

Please allow up to five (5) business days for opt-out requests to take full effect across all communication channels. Opting out of marketing communications will not affect transactional notifications related to your account (such as deposit confirmations, security alerts, or account verification requests), which we will continue to send as these are necessary for the operation of your account.

cg777 is strictly an adult platform. We do not knowingly collect, process, or store personal data relating to any individual under the age of 21. The platform is intended solely for adults aged 21 years and above.

During the registration process, cg777 requires all applicants to confirm that they are aged 21 or older. We conduct age verification checks and reserve the right to request documentary proof of age at any stage. Where we discover that an account has been created by or for an individual under the age of 21, we will immediately close that account, void any associated bets or winnings, and securely delete the relevant personal data.

If you believe a minor has gained access to or created an account on cg777, please contact us immediately at [email protected] so that we can take prompt action. cg777 supports parental control tools and encourages parents and guardians to make use of internet filtering software to prevent minors from accessing gambling platforms.

The cg777 platform may contain references to third-party services such as payment processors, game studios, and sports data providers. While cg777 takes care to work only with reputable partners, we have no control over the privacy practices of third-party websites or services and accept no responsibility or liability for their content or privacy policies.

This Privacy Policy applies exclusively to data processed by cg777 in connection with the cg777 platform. Where you choose to engage with any third-party service referenced on cg777.io, we strongly encourage you to review that third party's own privacy policy before providing any personal data to them.

cg777 reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data practices, applicable law, or the services we offer. When we make material changes to this Policy, we will notify registered players by email and by posting a prominent notice on the cg777 platform at least fourteen (14) days before the changes take effect.

The "Effective Date" displayed at the top of this Policy indicates when the current version came into force. We encourage you to review this Policy periodically to stay informed about how cg777 collects, uses, and protects your personal data. Your continued use of the cg777 platform following the effective date of any updated Policy constitutes your acceptance of the revised terms.

Where changes to this Policy require your explicit consent — for example, where we intend to use your data in a materially different way than described at the time of collection — we will seek that consent before the new processing begins.

If you have any questions, concerns, or requests relating to this Privacy Policy or to the personal data that cg777 holds about you, please contact our data privacy team using any of the following methods:

• Email: [email protected] (subject line: "Data Privacy Request")
• Live Chat: Available 24 hours a day, 7 days a week via the cg777 platform — 00:00 to 24:00 BST (UTC+6)
• WhatsApp: +880 1700 000 777 (available during live chat hours)

We aim to acknowledge all privacy-related enquiries within three (3) business days and to provide a full response within thirty (30) calendar days. For complex or volume requests, we may extend this period by up to two further months, in which case we will inform you of the extension in advance.